We are aware of recent reports concerning AMD Ryzen™ 7 9800X3D CPUs and ASUS AMD 800-series motherboards, and we have initiated an immediate internal review. Our teams are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality. We are looking to provide timely solutions to ensure our products and services meet expected standards.

Users are also advised to update their ASUS AMD 800-series motherboard to the latest BIOS via ASUS EZ Flash or BIOS Flashback to help ensure system stability; we provide an official technical support FAQ with detailed instructions.

Customers who are affected or have concerns are encouraged to This email address is being protected from spambots. You need JavaScript enabled to view it. for direct assistance. We take this matter seriously and value our customers’ trust, and we remain committed to transparency and to ensuring our products can be used with confidence.