With the development of the medical technology, the medical application has become more and more digitalized. The patient-oriented bedside healthcare systemcanseamlessly integrate medical resources. It therefore dramatically improves the quality of hospital servicesand has becomea significant system to be introduced intothe medical industry. By utilizing this market opportunity, IBASE Technology launched in 2012 a multi-touch bedside terminal－BST-1850, which was the most compact and fully functional within the industry. The equipment integrates the medical and healthcare functions. When performing diagnosis and regular ward rounds, physicians and nursing staff, based on their authorization levels,can access the hospital database for such data asthe medical records and X-ray images. It also provides the patients with services includingInternet, games, music,films, e-mail and others.BST-1850is equipped with both medical and care functions.

         

Since medical practice is closely related to life safety, the requirements on the hardware and relevant safety compliance certification are significantlydifferent from that in the traditional field of industrial control. Taking storage device as an example, traditional hard-drives used to make low-frequency noises, which were exceptionally audible in a quiet ward, leavingpatients emotionally disturbed. In addition, the constant running of the healthcare systemoften leads to overheat that breaks down traditional hard-drives. The semiconductor-structured SSD solves all the material defects of the previoussystem by eliminating the annoying noises and the endurability to operatestably under the industrial extended temperatures (-40°C~ 85°C) for a long time. It thus becomes the best storage choice formedical system. “In order to make BST-1850 surpass other similar products in the market in terms of stability, IBASE Technology has designed a very rigorous testing environment at the storage end, such as long-term operation under extended temperatures, strong shock simulation, etc. It has conducted tests for most products in the market. In the end, Apacer’s SAFD 25P stands out from the competition by virtue of its excellent performance and product stability,” suggested Jackson Mao,the Project Product Dept. Director of IBASE Technology.

Besides its performance and stability, the service is one of the key reasons it stands out. Jackson Mao further pointed out that Apacer could not only fully understand and coordinate with IBASE's design conceptthat was tailored to BST-1850, but also promptly clarify and completelysolve problems. “With years of efforts put in the vertical application marketof customization, Apacer has developed a technical team with rich experience in special applications. It is generally known that the products of the industrial computer manufacturers are used in the non-consumer industries, which are different from each other in the expertise. For the industrial computer manufacturers, in addition to applying its own professional experience accumulated in daily operation, if the supporting components and parts are provided by the supplier with the same expertise, it can offer the most suitable services and optimum assistance to the industrial computer manufacturerswhen dealing with these projects. The cooperation between IBASE Technology and Apacer is the best model,” suggested Jeff Lin, the Value-added Business Unit Director of Apacer.

The practices of Apacer in after-salesservices, especially the long-term stock up service, guarantee IBASE Technology for its future production. Since the productlife of the multi-touch bedside terminalis at least 5-10 years, focus shall be placed on the warranty and maintenance of the system. Moreover, the key point of this service lies inwhether the suppliers of components and parts are able to offer the products of original modelscontinuously. This is to avoid the predicament that the whole system shuts down due to the lack of spares when single component and part fails. Apacer provides guarantee for long-term supply, and highlights that the firmware and major components of all the products can be fixed upon customers’ recognition and verification. This reduces the risk of out-of-stock and compatibility issues, ensuring stable supply and high reliability for customers. Meanwhile, in case of any production halt of the products of original part number, Apacer will notify its customers sixmonths in advance to stock up sufficient goods beforehand, so as to avoid the temporary stock out. For the system equipment manufacturers and the introduction ofsuch equipmentto end users, this service can ensure the smooth and stable operation of equipment, and thus significantly improvethe mutual ROI (return on investment).

BST-1850 has been introduced to many healthcare facilitiesin Europe and Asia. IBASE Technology will further promote it to other countries. With the experience of satisfactory cooperation with Apacer, Jackson Mao, the Project Product Dept. Directorof IBASE Technology, indicated that they would cooperate in other fields in the futureto launch more quality and stable products.